Account Manager
This is a hybrid remote position requiring 8 days a month in office, based in Sandy, UT.
We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. We will accept applications from Junior up to Senior level.
What does an account manager do?
Account management responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing progress reports. Account Managers also answer client queries and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including project managers, designers, developers, writers, SEO/PPC specialists) to improve the entire client experience. This position may require occasional travel to the client’s offices.
If you are familiar with account management software, have a flair for client communication, and understand digital marketing, design, and development, we’d like to meet you.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our services in the long-run.
requirements
1-3+ years of digital marketing industry or Agency experience.
Operating as the lead point of contact for any and all matters specific to your digital marketing accounts
Building and maintaining strong, long-lasting client relationships
Overseeing client account management, including negotiating contracts and agreements
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Job Responsibilities
Serve as the lead point of contact for all client account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions and services according to client’s needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities
Assist with challenging client requests or issue escalations as needed
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with account/project management software (e.g.Core, Teamworks) Google Suite and MS Office (particularly MS Excel, Word)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Excellent listening, negotiation and presentation abilities
Benefits
Medical Insurance
Dental Insurance
Matching 401k
Insurance
Long Term Disability Insurance
Holiday Pay
Remote Work
Vacation Pay
Onsite gym w/full-time trainer, private showers, bike lockers
On-site restaurant w/ subsidized breakfast and lunch
Paid EAP, unlimited access to therapists
Covered Parking
Life Insurance
Half Day Fridays
Apply Online
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