Account Manager

Full Time Position
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December 11, 2018 Red Olive Location: 9800 S Monroe St Suite 803 Sandy UT 84070

This is an on-site salaried position, based in Sandy, UT. Please do not contact us about outsourcing; please no recruiters.

We are looking for an Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities. We will accept applications from Junior up to Senior level.

What does an Account Manager do?

Account management responsibilities include developing strong relationships with clients, connecting with key business executives and stakeholders, and preparing progress reports. Account Managers also answer client queries and identify new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including project managers, designers, developers, writers, SEO/PPC specialists) to improve the entire client experience. This position may require occasional travel to the client’s offices.

If you are familiar with account management software, have a flair for client communication, and understand digital marketing, design, and development, we’d like to meet you.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our services in the long-run.

Requirements

  • 1-3+ years of digital marketing industry or Agency experience.
  • Operating as the lead point of contact for any and all matters specific to your digital marketing accounts
  • Building and maintaining strong, long-lasting client relationships
  • Overseeing client account management, including negotiating contracts and agreements

Job Responsibilities

  • Serve as the lead point of contact for all client account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions and services according to client’s needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities
  • Assist with challenging client requests or issue escalations as needed
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with account/project management software (e.g.Core, Teamworks) Google Suite and MS Office (particularly MS Excel, Word)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

Benefits

  • Medical Insurance
  • Dental Insurance
  • Matching 401k
  • Insurance
  • Long Term Disability Insurance
  • Holiday Pay
  • Vacation Pay
  • Onsite gym w/full-time trainer, private showers, bike lockers
  • On-site restaurant w/ subsidized breakfast and lunch
  • Paid EAP, unlimited access to therapists
  • Covered Parking
  • Life Insurance
  • Half Day Fridays

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